Refund & Cancellation Policy

1. Scope

This Refund Policy applies to eligible paid VerbCraft plan payments processed through Razorpay and shown in VerbCraft's billing system. Free access has no refundable charge. Add-ons, one-day access, manual invoices, or separately contracted services may have different written terms and may require manual review.

Refunds are not automatic merely because a request is made. Each request is checked against the payment record, current access period, service usage, prior refunds, and applicable consumer rights before it is submitted to the payment provider.

Cancellation stops future subscription renewal; a refund returns money already charged. They are separate actions. Account deletion is also separate and does not automatically refund a payment. This policy does not promise a universal money-back period or an automatic unused-time refund.

2. How to Request a Refund

Contact support@verbcrafts.in from the email address linked to your VerbCraft account. Include your name, account email, Razorpay payment ID if available, the charge date and amount, and a clear reason for the request. Do not send card numbers, UPI PINs, OTPs, passwords, or banking credentials.

Your refund request starts when you contact support; provider processing starts separately if the request is approved and submitted to Razorpay. VerbCraft may ask for reasonable information to verify the account, payment or issue. A support acknowledgement is not a provider refund confirmation, and a refund identifier does not necessarily mean the bank has credited your account.

For a payment captured without plan activation, include the payment reference and explain which feature remains unavailable. For a duplicate charge, include both payment references if available. For a technical failure, include the approximate time and error message without confidential content. Do not make another purchase merely to obtain support or to resolve an unconfirmed payment.

3. Automated Eligibility Checks

A payment can appear in the automated refund workflow only when it is a captured Razorpay payment linked to an active paid account, the current paid period has not expired, the payment matches the active subscription, and a positive refundable balance remains.

A request is blocked when the payment has no refundable balance, another refund for that payment is pending or completed, the provider status is uncertain and requires reconciliation, or successful script generation occurred after the selected payment.

The system checks usage again immediately before contacting Razorpay and will not submit the refund while a script generation request is still running. These checks help prevent duplicate refunds and inconsistent access states.

These are the automated workflow's conditions, not a statement that an expired account or any system rejection removes statutory rights. Contact support for manual review of a disputed charge, unresolved activation failure or another issue that the automated checks cannot resolve.

4. Successful-Script Usage Rule

Because VerbCraft supplies on-demand digital AI processing, the automated refund workflow normally declines a request when at least one script was successfully generated after the payment being reviewed. The refusal records the date and time of the first successful post-payment generation. Failed generation attempts do not count as successful use.

This rule does not remove remedies that cannot be waived under applicable law. Duplicate or unauthorized charges, a service not supplied as described, a verified technical failure, or another legally recognized deficiency will be reviewed on its facts even when the automated workflow does not approve the request.

5. Refund Amount

VerbCraft may approve a full or partial refund up to the remaining refundable balance for the selected payment. The amount cannot exceed the amount captured less any refund already pending or processed.

Taxes, invoice adjustments, credit notes, or accounting reversals will be handled as required by the transaction and applicable law. A refund is returned through Razorpay to the original payment method; VerbCraft does not redirect it to a different card, UPI ID, or bank account.

6. Refund Status and Timing

A request may be recorded as processing, pending, processed, not initiated, or requiring review. Processing means the protected submission workflow is running. Pending means Razorpay accepted the request but has not confirmed completion. Processed means the provider reports completion.

Not initiated means Razorpay did not accept the request, so no refund has been made through that attempt. The temporary usage restriction is normally removed; a storage or cleanup failure may require support to reconcile it. A communication failure after provider submission may be marked for review because the final provider status is unknown; the request must be reconciled before it is retried.

Razorpay and the receiving bank control final settlement time. Where available, VerbCraft records the Razorpay refund ID and the ARN, RRN, UTR, or other bank reference returned by the provider. Bank posting times can vary and are not guaranteed by VerbCraft.

If a refund is awaiting provider funds, fails, or remains uncertain after a communication error, support must verify the provider outcome before resubmission. Do not assume it succeeded or create repeated requests. Ask support for the latest status and available payment-provider reference; any timing estimate is subject to the actual provider and bank process.

7. Effect on Account Access

While a refund is being submitted, accepted or awaiting reconciliation, new script generation and scans can be restricted to prevent further paid usage. If the provider rejects the request before accepting it, the temporary restriction is normally removed. An unresolved provider or storage error can require support to restore the correct access state.

Once Razorpay accepts a full or partial refund, the usage restriction remains associated with that payment. It does not automatically disappear when the old paid period expires. The account can ordinarily still sign in and view existing content unless immediate access revocation or a fraud, chargeback, security or legal restriction also applies.

If an administrator selects refund and cancel, VerbCraft attempts provider cancellation and immediate paid-access revocation. A refund can be accepted even when provider cancellation fails; future charges may remain possible until support reconciles and confirms cancellation. Storage failures can also require reconciliation of account access. A later qualifying confirmed payment may establish a new entitlement and release the earlier usage restriction under the current plan rules.

8. Cancellation Without a Refund

A confirmed cancellation scheduled for the end of the paid cycle stops renewal after that cycle and preserves access until its end. An immediate cancellation can end paid access sooner. The confirmed cancellation type and effective date determine the outcome; a request alone does not stop recurring charges.

Cancellation does not itself create a refund for the current period. Any refund request is separately evaluated under this policy.

Email support@verbcrafts.in from your account email to request subscription cancellation. Check the confirmation and effective date for your subscription. If cancellation fails or remains pending, contact support promptly; closing the page does not confirm cancellation.

Logging out, not using the account or unsubscribing from emails does not cancel a recurring payment. The Settings account-deletion process separately attempts required subscription cancellation and blocks deletion if it fails. Export needed content before deletion, and ask support to resolve any outstanding payment question.

9. Duplicate Charges, Chargebacks, and Abuse

Report a suspected duplicate or unauthorized charge promptly so we can investigate it with Razorpay. Do not submit repeated refund requests for the same amount while an earlier request is pending.

A bank chargeback does not automatically cancel the subscription or resolve the account ledger. VerbCraft may restrict access while a chargeback, fraud report, or conflicting refund is investigated and may provide transaction and usage evidence to the payment provider or bank where permitted by law.

10. Consumer Rights and Grievances

Nothing in this policy limits a non-waivable remedy available under applicable consumer law. If you believe the service, charge or refund was handled incorrectly, contact support@verbcrafts.in with the relevant payment and account details. Automated eligibility results do not override rights that apply to defective, deficient or undelivered services.

We will acknowledge and review the complaint through the available support process. If you remain dissatisfied, you may use the consumer commission, payment-provider dispute process, or other statutory remedy available to you.

11. Policy Changes

The date below identifies this policy revision. Changes will be published on this page, with additional notice where required. A later policy revision does not remove a remedy that applied to an earlier purchase or waive mandatory consumer rights. Keep your purchase confirmation and any specific offer terms for reference.